Customer Retention Specialist (Canvassing) - Lamongan
Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist (Canvassing) to join our team in Lamongan, Jawa Timur. In this role, you will play a pivotal part in driving direct sales, ensuring high-quality customer interactions, and maintaining a strong customer base. Our mission is to provide exceptional financial services, and your daily tasks will involve visiting customers, understanding their needs, and offering tailored solutions.
With a team of over 500 employees, Astra Credit Companies is a leading financial institution in Indonesia. We are committed to innovation and customer satisfaction. This role offers a unique opportunity to grow within a supportive and collaborative environment. You will use tools like Salesforce, MS Office, and our proprietary CRM system to manage and enhance customer relationships.
📋 Tanggung Jawab Pekerjaan
- Visit and engage with existing customers to understand their needs and preferences.
- Present and promote our financial products and services effectively.
- Build and maintain strong relationships with customers through regular follow-ups.
- Provide excellent customer service and resolve any issues promptly.
- Collect and analyze customer feedback to improve our services.
- Achieve and exceed sales targets through effective canvassing strategies.
- Utilize Salesforce and other CRM tools to manage customer data and interactions.
- Stay updated with industry trends and market developments.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum 2 years of experience in sales, customer service, or a related field.
- Proven track record of achieving sales targets in a similar role.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with Salesforce and MS Office.
- Valid driver's license and reliable transportation.
- Willingness to travel to various customer locations.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang