IT Service Desk Administrator

Are you a tech-savvy professional looking to advance your career in IT support? Valor Global, Inc. is seeking a motivated IT Service Desk Administrator to join our dynamic team in Bali. This is your opportunity to work in a collaborative environment, where you’ll be responsible for providing top-notch IT support to our employees. Our team is dedicated to delivering exceptional service, and we’re looking for someone who shares our passion for technology and customer service.

As an IT Service Desk Administrator at Valor Global, Inc., you’ll be the first point of contact for all IT-related issues. You’ll use tools like ServiceNow, Jira, and Microsoft Teams to manage and resolve tickets efficiently. This role offers a competitive salary and the chance to grow within a reputable company. Join us in Bali and be part of a team that values innovation and excellence.

📋 Tanggung Jawab Pekerjaan

• Provide first-line IT support to employees, resolving hardware, software, and network issues.
• Manage and track IT service requests and incidents using ServiceNow and Jira.
• Collaborate with internal teams to ensure smooth IT operations.
• Document and maintain IT knowledge base for future reference.
• Monitor and report on IT service performance metrics.
• Participate in on-call rotations to ensure 24/7 IT support coverage.
• Stay updated with the latest IT trends and technologies.
• Train and mentor junior staff on IT best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 2 years of experience in IT support or a similar role.
• Certifications such as ITIL Foundation or CompTIA A+ are a plus.
• Proficient in using ServiceNow, Jira, and Microsoft Teams.
• Strong problem-solving and communication skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English, both written and spoken.
• Experience with cloud services (AWS, Azure) is a bonus.

🛠️ Keahlian

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